Refund Policy

At MyForexAI, we are committed to providing exceptional trading tools and educational resources. We understand that our services may not meet every trader's specific needs, which is why we offer a fair and transparent refund policy. This policy outlines the terms and conditions under which refunds may be requested and processed. Please read this policy carefully before making a purchase.

Refunds may be requested under the following conditions: • Within 14 days of your initial subscription purchase • You have not violated our Terms of Use • Your account is in good standing • You provide a valid reason for the refund request • You have made a genuine attempt to use our services Please note that refunds are only available for new subscriptions and not for subscription renewals.

We offer a 14-day money-back guarantee for our Standard Plan subscriptions. This guarantee allows you to: • Try our platform risk-free for 14 days • Request a full refund if you're not satisfied • Cancel your subscription without penalty • Receive your refund within 5-10 business days The 14-day period begins from the date of your initial purchase, not from when you first access the platform.

The following items and services are not eligible for refunds: • Subscription renewals after the initial 14-day period • One-time educational courses or materials • Custom trading strategies or personalized consultations • Third-party services or integrations • Accounts suspended for Terms of Use violations • Partial subscription periods (prorated refunds not available) Digital products and educational content accessed or downloaded are generally non-refundable.

To request a refund, please follow these steps: 1. Contact our support team at refunds@myforexai.com 2. Include your account email and subscription details 3. Provide a brief explanation for your refund request 4. Allow 2-3 business days for our team to review your request 5. Receive confirmation and refund processing timeline All refund requests must be submitted in writing via email. Phone or chat requests will be redirected to email for proper documentation.

Once your refund request is approved, processing times vary by payment method: • Credit/Debit Cards: 5-10 business days • PayPal: 3-5 business days • Bank Transfers: 7-14 business days • Cryptocurrency: 1-3 business days Processing times may be longer during holidays or due to banking delays. You will receive an email confirmation once the refund has been processed.

In certain circumstances, we may offer partial refunds: • Technical issues that significantly impact service quality • Extended service outages beyond our control • Billing errors or duplicate charges • Exceptional circumstances reviewed on a case-by-case basis Partial refunds are at our discretion and will be calculated based on the unused portion of your subscription and the specific circumstances.

You can cancel your subscription at any time through: • Your account settings dashboard • Contacting our support team • Following the cancellation link in your billing emails Cancellation stops future billing but does not automatically trigger a refund. You will retain access to paid features until the end of your current billing period.

If you disagree with a refund decision, you may: • Request a review by our customer service manager • Provide additional documentation supporting your case • Escalate to our legal department for final review • Seek resolution through your payment provider's dispute process We are committed to fair and reasonable resolution of all refund disputes.

We reserve the right to modify this refund policy at any time. Changes will be: • Posted on our website with the updated date • Communicated to active subscribers via email • Applied to new purchases after the effective date • Not retroactively applied to existing subscriptions Continued use of our services after policy changes constitutes acceptance of the updated terms.

For refund requests or questions about this policy, please contact us: Email: refunds@myforexai.com Subject Line: "Refund Request - [Your Account Email]" Response Time: 2-3 business days For general inquiries: support@myforexai.com Phone: +1-800-123-4567 (Monday-Friday, 9 AM - 6 PM EST)